Frequently asked questions

The Aurora Borealis is a natural phenomenon and sightings can not be guaranteed. Many factors may prevent viewing including other weather conditions. We do our best to identify the best routes with the highest chances and are successful often, but at times, we strike out. Sightings are never guaranteed and if Northern Lights do not appear, no refunds will be issued. However, Stampede Excursions will allow guests that are on an unsuccessful tour to be placed on a standby list for the next offered tour at no additional charge. Guests on the standby list will be confirmed, in an order determined by Denali Aurora Borealis Quest, 30 minutes prior to the tour departure time.

The tour is designed to be mobile and flexible to adapt to change to the ever-changing conditions of Alaska. We fully evaluate conditions 1 hour prior to the tour departure time. Even when it is raining or cloudy in some areas, our team evaluates various routes to give the best opportunities to get views. If we have complete and total unfavorable conditions, we will reach out to you on a case-by-case basis.

We use a variety of booking statuses to help provide the highest level of service. One booking status we use is On Hold. Your booking may be marked On Hold when you have been waitlisted for a specific tour time. This can occur for numerous reasons. The most common is there are not enough spaces available on the selected tour time for your group. Another time this can happen is when taking advantage of our Denali Aurora Borealis Quest standby policy. There are other situations that may encounter the waitlist status as well. If you are on the waitlist due to space constraints, your booking may be confirmed at any point. If it is confirmed you will receive an email notifying you that the order is now confirmed. If you have any questions about the status of your booking or wish to be removed from the waitlist, reach out to our team via email or send us a text!

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